Our clinic is a clean & modern space designed to help you feel welcome and at peace during your time with us. We want to support your unique healing journey in any way that we are able to, and we believe that providing a comfortable atmosphere is an important piece of the puzzle.
Below you will find our FAQs, policies, and important information to know before your next visit. We look forward to working with you.
Our Location
311 W. 13th Ave
Eugene, Or 97401
Ph: 541-636-3079
Fax: 866.898.9393
Before Your Visit
- Please review our policies and FAQs
- Complete the paperwork we emailed you in your patient portal
- Don't forget to bring up-to-date insurance information
- We have plenty of free parking for our patients, and two separate buildings. Please note our massage and acupuncture offices are in our Northwest building, and our doctors offices are in our Southeast building.
- If you have had acute illness symptoms or have been exposed to COVID in the last 7 days, please call our office to discuss further before coming in for your appointment. We may prefer for you to reschedule or be seen by telemedicine.
- Masks are not required but recommended if you are having acute symptoms.
We will do our best to help you understand your insurance coverage but ultimately it is your responsibility to verify your plan’s coverage. Different services at Alive may also have different coverage, copays and deductibles. We recommend you call your insurance and confirm your coverage.
We are contracted as an IN-NETWORK PROVIDERS with the following insurance companies, but please note plans may vary:
Pacific Source
Providence
Blue Cross/Blue Shield of Oregon
MODA
Aetna
Oregon Health Plan (Pacific Source Community Solutions and Trillium)
We will bill your insurance as OUT-OF-NETWORK providers for all other insurance companies.
As defined by the National Institutes of Health, integrative medicine combines mainstream medical therapies and CAM (alternative) therapies for which there is scientific evidence of safety and effectiveness.
Integrative medicine is healing-oriented medicine that takes account of the whole person (body, mind, and spirit), including all aspects of lifestyle. It emphasizes the therapeutic relationship and makes use of all appropriate therapies, both conventional and alternative.
Your healthcare is right at your fingertips. Visit our secure and convenient online portalwhere you can easily:
•Schedule an appointment
•Communicate with your doctor
•Submit patient forms
•Receive lab results
•View medical records
•Request prescription renewals
•Pay your bill
Register for the Patient Portal
1. Go to our patient portal website at: https://patientportal.advancedmd.com/138509/
onlinescheduling.
2. Fill out the screen.
Note: Your name and email must match the name and email our office has on file.
3. Click Register. You will receive a Patient Portal Account Notification email with a link to complete the registration.
4. Click the link in the email. If the email is not in your inbox, check your junk folder.
5. Fill out the screen.
Note: If you want to use your Facebook® or Google® account to log in to the patient portal, see the instructions on linking to your social media account on page 2of this document.
6. Click Register.
Link your Social Media Account
You can link your Facebook® or Google® account to the patient portal so you can use your social media password to log in to the patient portal. You can link to your social media account while you’re completing your account registration or after you have already registered with a patient portal password.
Important Note: Your privacy is important to us, and we will only use social media account information to validate your identity. We will never access your profile or post to their social media account.
Link During Registration
1. From the Register screen, click the Facebook or Google button to link your patient portal account to your social media account.
2. After your social media account has been verified, fill out the screen.
3. Click Register.
Link After Registration
1. Log in to the Patient Portal.
2.Select Profile | Update Profile Settings.
3. Click the Link Facebook Account or Link Google Account button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.
4. The next time you sign in to the patient portal, click the Facebook or Google button.
Your healthcare is right at your fingertips. Visit our secure and convenient online portalwhere you can easily:
•Schedule an appointment
•Communicate with your doctor
•Submit patient forms
•Receive lab results
•View medical records
•Request prescription renewals
•Pay your bill
Register for the Patient Portal
1. Go to our patient portal website at: https://patientportal.advancedmd.com/138509/onlinescheduling.
2. Fill out the screen.
Note: Your name and email must match the name and email our office has on file.
3. Click Register. You will receive a Patient Portal Account Notification email with a link to complete the registration.
4. Click the link in the email. If the email is not in your inbox, check your junk folder.
5. Fill out the screen.
Note: If you want to use your Facebook® or Google® account to log in to the patient portal, see the instructions on linking to your social media account on page 2of this document.
6. Click Register.
Link your Social Media Account
You can link your Facebook® or Google® account to the patient portal so you can use your social media password to log in to the patient portal. You can link to your social media account while you’re completing your account registration or after you have already registered with a patient portal password.
Important Note: Your privacy is important to us, and we will only use social media account information to validate your identity. We will never access your profile or post to their social media account.
Link During Registration
1. From the Register screen, click the Facebook or Google button to link your patient portal account to your social media account.
2. After your social media account has been verified, fill out the screen.
3. Click Register.
Link After Registration
1. Log in to the Patient Portal.
2.Select Profile | Update Profile Settings.
3. Click the Link Facebook Account or Link Google Account button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.
4. The next time you sign in to the patient portal, click the Facebook or Google button.
It is our goal to provide thoughtful, thorough and open-minded care by building an honest partnership with you as the patient to identify and treat the causes of illness or dis-ease. We do that by considering all factors that influence health, wellness and disease, including mind, spirit and community as well as body. Your first visit with one of our Naturopathic Doctors will be a longer appointment where we may ask questions that include all of these topics, listen to your experience and begin to take the first, unique steps in your health journey with us.
Our Policies
In an effort to protect our patients and staff we follow the CDC guidelines which can be reviewed here:
https://www.cdc.gov/coronavirus/2019-ncov/your-health/isolation.html
Please call us at least 24 hours prior to your appointment if you need to cancel or reschedule. This will allow time for the slot to be filled by another patient. If you do not come to your appointment without canceling ("no show"), or cancel with less than 24 hours notice, you will be required to pay a fee of $50.
We strive to be on time out of respect for both your and our time. Therefore, we request patients arrive early and let us know when they are running late. Appointment times may be cut short or rescheduled in order to keep on schedule. If an appointment must be rescheduled due to tardiness, a fee may be charged.
For non-urgent questions please call us at the clinic at 541-636-3079. For non-urgent medically related questions you can also contact us through the patient portal messaging system. If you have an urgent health concern after hours and require immediate assistance please seek urgent care. For a life-threatening emergency, always call 911 immediately.
We provide patients with access to a patient portal where you can message the clinic, schedule appointments, and view your treatment plans, lab results, and other handouts.
Email is a convenient way to communicate brief questions or concerns regarding recent appointments with practitioners, please use the patient portal messaging system as email is not secure. However, in order to provide the best patient care, we will request you to schedule an appointment for more detailed questions or concerns.
When practitioners take vacations they may or may not be able to be reached by phone. In these situations associate practitioners will provide coverage for established patients. Please call our office with any additional questions or concerns.
Please call your pharmacy and ask them to send us a refill request. Many medications require monitoring by exam and/or labs and therefore will not be refilled without proper follow-up. Please plan ahead, some refills may take 3 to 5 days to review and authorize for renewal.
We rarely believe it is in the best interest of our patients to rely on chronic narcotics or sedatives, and thus infrequently prescribe them. If you come to us on chronic narcotics or sedatives we will work to decrease your dose to the lowest tolerable level. Additionally, for both your safety and ours, we require a signed contract and random drug testing for continued prescribing. By law, these medications cannot be refilled over the phone and any refills will require an office visit.
With regards to follow-up, we will attempt to contact you at your preferred phone number three times and then we will send a letter to your address on file as a final attempt to contact you.
You may terminate your relationship with us at any time for any reason. We would appreciate communication from you expressing your desire for termination, but it is not required. Likewise, we may terminate your relationship at any time. Generally, we will reserve this measure for patients who are not abiding by the stated policies, are delinquent in paying bills, or are disrespectful to practitioners, the clinic or staff members. If we choose to terminate you as a patient, you will be notified in writing. You will then have 30 days to find a new practitioner, during which time we will be available to you for urgent health issues only. You may request a transfer of medical records to your new practitioner.
We will bill your insurance for you. However, the patient is required to provide the most correct and updated information regarding insurance.
Patients are responsible for payment of co-pays, coinsurance, deductibles and all other procedures or treatment not covered by their insurance plan.
We are IN-NETWORK with the following insurance companies, but please note individual plans may vary.
- Pacific Source
- Blue Cross/Blue Shield of Oregon
- Providence
- Moda
- Aetna
- Oregon Health Plan (Pacific Source Community Solutions and Trillium)
If a practitioner that provided services is NOT in-network/contracted with your insurance carrier you will be responsible for full payment at the time of service. Once your patient responsibility has been determined a co-pay may be collected for ongoing visits.
Your insurance policy is a contract between you and your insurance carrier and we cannot guarantee payment of your claims.
Co-pays are due at the time of service. Co-insurance, deductibles and non-covered items are due 30 days from receipt of billing. Patients may incur, and are responsible for payment of additional charges, if applicable.
The following items are not covered by most insurance plans and therefore you will be directly responsible. These charges may include:
- Charge for returned checks ($25)
- Late cancellation/missed appointments without 24 hours notice ($50)
- Telephone consultations ($70 per 15 minutes)
- Supplements/Products
If you fail to make a payment when due (30 days from date invoiced), you will be sent a second bill as well as given the option for a payment plan. If you do not respond to the second bill within 30 days, your account will be referred to a collection agency for collections. In that event, any fees assessed by the collection agency will be assessed in the amount of 40% of the outstanding balance as permitted by ORS 697.115.
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY AS THE PRIVACY OF YOUR HEALTH INFORMATION IS IMPORTANT TO US.
USES AND DISCLOSURES OF HEALTH INFORMATION
We use and disclose health information about you for treatment, payment, and healthcare operations. For example:
Treatment: We may use or disclose your health information to a physician or other healthcare provider providing treatment to you, or to family and friends you approve.
Payment: We may use and disclose your health information to obtain payment for services we provide to you.
Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.
Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. You also have the right to request restrictions on disclosure of PHI (Personal Health Information),or alternative means of communication to ensure privacy.
Marketing Health-Related Services: We will not use your health information for marketing communications without your written authorization.
Required by Law: We may use or disclose your health information when we are required to do so by law or national security activities.
Abuse or Neglect: We may disclose your health information to appropriate authorities when we suspect abuse or neglect.
Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders
(Such as voicemail messages, texts, postcards, or letters).
Access: You have the right to look at or get copies of your health information with limited exceptions. If you request copies, we will charge you a reasonable fee to locate and copy your information, and postage if you want the copies mailed to you.
Amendment: You have the right to request that we amend your health information.
If you want more information about our privacy practices or have questions or concerns, please contact us.
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us by mail addressed to:
Alive Integrative Medicine
311 W. 13th Ave.
Eugene, OR 97401
You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us with the U.S. Department of Health and Human Services. A Privacy/Contact Officer has been designated for this office. The Privacy Officer can be contacted by simply contacting the office and asking to speak to the Office Manager who serves as the Privacy Officer.
Our Commitment to You
Commitment to Inclusivity, Diversity and Anti-racist practices
Commitment to Personal Dignity and
Social Wellness
As healthcare providers, we strive to acknowledge the pain and burden experienced by those perceived and treated as “other". Black/African American, Indigenous, People of Color, disabled, neurodiverse and LGBTQIA+ community members suffer disproportionate barriers to resources and unfair treatment- not just in health care systems, but in all systems. Systemic racism, sexism, homophobia, transphobia and classism continue to plague our society and cause harm to those most vulnerable. As critical thinking human beings and as healthcare professionals, we understand that oppression and wellness are inextricably linked. Our work at Alive strives to encourage a world that is just and compassionate, one that honors difference and praises authentic and respectful connection among people and we require the same to all who enter this space. We stand strongly against acts of hate, division, or xenophobia, and pledge to not stand idly by as they occur. We include ourselves in this pledge and practice an evolving system of accountability. We are committed to ongoing education to address this. To share feedback or report any disturbance, please email us at: support@aliveintegrative.com
We value the uniqueness of each individual and strive to treat every patient and client with respect and dignity. At Alive, we believe in showing up for each other in deep ways and share in a relational dynamic where connection unites and heals. We deeply believe in human flourishing and human transformation but we cannot get there alone. We understand that meaningful relationships are an integral part of overall health and wellbeing and so we strive to build bonds of understanding, respect, and compassion. At Alive, we want to offer a space that mirrors our values and sense of responsibility for ourselves, each other, our communities and the planet. We strive to support our clients in developing personal and social practices that promote health, sustainability and community building. If you are struggling to find connection and/or community, please check in with one of our providers and/or staff and we will do our best to offer you resources to support your striving for meaningful connection.
