Our clinic is a clean & modern space designed to help you feel welcome and at peace during your time with us. We want to support your unique healing journey in any way that we are able to, and we believe that providing a comfortable atmosphere is an important piece of the puzzle.
Below you will find our FAQs, policies, and important information to know before your next visit. We look forward to working with you.
Our Location
311 W. 13th Ave
Eugene, Or 97401
Ph: 541-636-3079
Fax: 866.898.9393
Before Your Visit
- Please review our policies and FAQs
- Complete the paperwork we emailed you in your patient portal
- Don't forget to bring up-to-date insurance information
- We have plenty of free parking for our patients, and two separate buildings. Please note our massage and acupuncture offices are in our Northwest building, and our doctors offices are in our Southeast building.
- If you have had acute illness symptoms or have been exposed to COVID in the last 7 days, please call our office to discuss further before coming in for your appointment. We may prefer for you to reschedule or be seen by telemedicine.
- Masks are not required but recommended if you are having acute symptoms.
Patients are responsible for payment of co-pays, coinsurance, deductibles and all other procedures or treatment not covered by their insurance plan. If payment from your insurance is declined, you are responsible for and will be invoiced for the remaining amount owed. If the remaining amount owed is not paid within 30 days of the invoice, your credit card on file will be charged for the full amount due.
We are IN-NETWORK with the following insurance companies, but please note individual plans may vary AND some of our providers are NOT in-network/contracted with all carriers. Please ask our office to confirm before your appointment.
- Pacific Source
- Blue Cross/Blue Shield of Oregon (HMA)
- Moda
- Trillium (Oregon Health Plan)
- IN-NETWORK with limited providers - please verify coverage upon scheduling:
- Providence - ONLY Gynecologist, Nurse Practitioner, and Nutrition/Dietician
- Aetna - ONLY Naturopathic Doctors, Nurse Practitioner, and Gynecologist
- Cigna - ONLY Gynecologist
- United Healthcare - ONLY Gynecologist
We DO NOT BILL WORKMAN’S COMPENSATION Claims.
If a practitioner that provided services is NOT in-network/contracted with your insurance carrier you will be responsible for full payment at the time of service.
Your insurance policy is a contract between you and your insurance carrier, and we cannot guarantee payment of your claims. Coverage for services provided at Alive Integrative Medicine coverage varies considerably between plans; we strongly recommend contacting your insurance company to inquire about your benefits before booking an appointment.
We have created a form to help you understand what questions to ask when calling about benefits.
It is your responsibility to verify your insurance coverage and benefits. Alive Integrative Medicine cannot guarantee insurance coverage for any office visits or lab work.
The following items are not covered by most insurance plans and therefore you will be directly responsible. These charges may include:
- Charge for returned checks ($25)
- Late cancellation/missed appointments without 24 hours’ notice ($50) (except for Medicaid beneficiaries)
- Certain acupuncture, nutrition, bodywork visits
- Certain non-covered medical procedures
- Supplements/Products
Pursuant to HIPAA, we are permitted to share your information with your insurance company for purposes of seeking payment. If you do not want information shared with your insurance company, you can notify us, but you must pay our self-pay rate in-full at the time of service.
Alive Integrative Medicine will not re-submit claims or try to negotiate for payment beyond the initial submission to your carrier unless required by law or our insurance contract.
As defined by the National Institutes of Health, integrative medicine combines mainstream medical therapies and CAM (alternative) therapies for which there is scientific evidence of safety and effectiveness.
Integrative medicine is healing-oriented medicine that takes account of the whole person (body, mind, and spirit), including all aspects of lifestyle. It emphasizes the therapeutic relationship and makes use of all appropriate therapies, both conventional and alternative.
Your healthcare is right at your fingertips. Visit our secure and convenient online portalwhere you can easily:
•Schedule an appointment
•Communicate with your doctor
•Submit patient forms
•Receive lab results
•View medical records
•Request prescription renewals
•Pay your bill
Register for the Patient Portal
1. Go to our patient portal website at: https://patientportal.advancedmd.com/138509/
onlinescheduling.
2. Fill out the screen.
Note: Your name and email must match the name and email our office has on file.
3. Click Register. You will receive a Patient Portal Account Notification email with a link to complete the registration.
4. Click the link in the email. If the email is not in your inbox, check your junk folder.
5. Fill out the screen.
Note: If you want to use your Facebook® or Google® account to log in to the patient portal, see the instructions on linking to your social media account on page 2of this document.
6. Click Register.
Link your Social Media Account
You can link your Facebook® or Google® account to the patient portal so you can use your social media password to log in to the patient portal. You can link to your social media account while you’re completing your account registration or after you have already registered with a patient portal password.
Important Note: Your privacy is important to us, and we will only use social media account information to validate your identity. We will never access your profile or post to their social media account.
Link During Registration
1. From the Register screen, click the Facebook or Google button to link your patient portal account to your social media account.
2. After your social media account has been verified, fill out the screen.
3. Click Register.
Link After Registration
1. Log in to the Patient Portal.
2.Select Profile | Update Profile Settings.
3. Click the Link Facebook Account or Link Google Account button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.
4. The next time you sign in to the patient portal, click the Facebook or Google button.
Your healthcare is right at your fingertips. Visit our secure and convenient online portalwhere you can easily:
•Schedule an appointment
•Communicate with your doctor
•Submit patient forms
•Receive lab results
•View medical records
•Request prescription renewals
•Pay your bill
Register for the Patient Portal
1. Go to our patient portal website at: https://patientportal.advancedmd.com/138509/onlinescheduling.
2. Fill out the screen.
Note: Your name and email must match the name and email our office has on file.
3. Click Register. You will receive a Patient Portal Account Notification email with a link to complete the registration.
4. Click the link in the email. If the email is not in your inbox, check your junk folder.
5. Fill out the screen.
Note: If you want to use your Facebook® or Google® account to log in to the patient portal, see the instructions on linking to your social media account on page 2of this document.
6. Click Register.
Link your Social Media Account
You can link your Facebook® or Google® account to the patient portal so you can use your social media password to log in to the patient portal. You can link to your social media account while you’re completing your account registration or after you have already registered with a patient portal password.
Important Note: Your privacy is important to us, and we will only use social media account information to validate your identity. We will never access your profile or post to their social media account.
Link During Registration
1. From the Register screen, click the Facebook or Google button to link your patient portal account to your social media account.
2. After your social media account has been verified, fill out the screen.
3. Click Register.
Link After Registration
1. Log in to the Patient Portal.
2.Select Profile | Update Profile Settings.
3. Click the Link Facebook Account or Link Google Account button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.
4. The next time you sign in to the patient portal, click the Facebook or Google button.
It is our goal to provide thoughtful, thorough and open-minded care by building an honest partnership with you as the patient to identify and treat the causes of illness or dis-ease. We do that by considering all factors that influence health, wellness and disease, including mind, spirit and community as well as body. Your first visit with one of our Naturopathic Doctors will be a longer appointment where we may ask questions that include all of these topics, listen to your experience and begin to take the first, unique steps in your health journey with us.
Our Policies
To ensure patients have access to therapeutic-grade and high-quality supplements, the Alive Integrative Medicine practitioners recommend supplements through the online supplement dispensary Fullscript and in-office. When you purchase supplements through the Alive Integrative Medicine Fullscript or in-office dispensaries, Alive Integrative Medicine will receive a small commission. You are under no obligation to purchase supplements from the Alive Integrative Medicine Fullscript or in-office dispensaries, and your quality of care will not be affected by your decision as to where to purchase products. Supplements are only recommended based on the best interests and needs of each patient.
Alive Integrative Medicine Return Policy: For health and safety reasons, products purchased directly from Alive Integrative Medicine, may be exchanged or returned for a refund or in-office credit within 30 days of the date of purchase only if the bottle/package is unopened and undamaged. Supplements requiring refrigeration are not returnable. Custom formulas and Special orders cannot be returned or refunded.
When you book an appointment, that time is reserved especially for you. Therefore, we ask that you call us at least 24 hours in advance of your scheduled appointments if you need to cancel or reschedule so that we may open this slot up for another patient. Monday appointments must be cancelled by 5pm the Friday before.
If you cancel your appointment with less than 24 hours before your appointment or do not come to your appointment without cancelling (“no-show”), your credit card on file will be charged a late cancellation/no-show fee of $50.
Late cancellation and no-show fees are not covered by your insurance and will be billed to you directly. Additionally, late cancellation and no-show fees do not apply to patients covered by Medicaid or the Oregon Health Plan regardless of acknowledgment or signed agreement. However, all patients may be discharged from the practice after three missed appointments within one year, following proper notice and continuity-of-care rules.
Late Policy
We strive to be on time out of respect for both your and our time. Therefore, we request patients arrive early and let us know when they are running late. Appointment times may be cut short (in which case, you will still be charged for the full length of the originally scheduled appointment), or rescheduled in order to keep on schedule. If an appointment must be rescheduled due to tardiness, a late cancellation/no-show fee may be charged.
Medicaid:
We accept Oregon Medicaid (Oregon Health Plan) and only charge Medicaid beneficiaries for services and costs that Medicaid expressly allows.
Please note that if you are a Medicaid patient, you are not subject to our standard Late Cancellation/Missed Appointment fees in compliance with Oregon law. However, please see our Late Cancellation/Missed Appointment policy below for additional details regarding late cancellations and missed appointments.
Medicaid beneficiaries may not be billed for services or fees beyond those expressly permitted by Medicaid regulations.
If you wish to receive services not covered by Medicaid you will be required to sign a waiver and pay for services at the time of your appointment.
No Medicare:
Medicare does not currently cover naturopathic medicine services, and it only covers certain acupuncture services which we do not provide. Therefore, we cannot bill Medicare for services. We can, however, provide you with a superbill that you can submit to your Medicare Part B for potential reimbursement.
- To ensure the safety and confidentiality of your health information, we use a HIPAA-compliant Electronic Medical Records System and secure Patient Portal. As a patient of Alive Integrative Medicine, please send all non-urgent health-related messages through the HIPAA-compliant Patient Portal. This ensures all messages are secure and retained in your medical record. In addition to sending secure messages, through your account on the Patient Portal you can also view your lab results, and access your medical records. A link can be found in the footer of our website.
- Please do not e-mail health-related information and questions outside of the secure Patient Portal as e-mail can never be guaranteed to be confidential or secure.
- Patient portal messages are great for asking quick questions that don’t require discussion or to seek clarification of your most recent treatment plan, but they are not a substitute for an appointment with your Alive Integrative Medicine provider. If you have additional concerns and questions, please book an appointment. In cases where a patient portal message is not appropriate, you will be asked to schedule an appointment.
- Phone: For non-urgent questions you may also call us at the clinic at 541-636-3079.
- The Alive Integrative Medicine providers will do their best to respond to Patient Portal and phone messages within 2-3 business days, but response time is not guaranteed.
- Alive Integrative Medicine does not provide emergency care services. If you need urgent assistance, please go to urgent care. If you need emergency assistance, please call 911.
Fees for lab tests are handled between the patient and lab. Insurance may cover some labs, depending on your individual plan, but if you choose to use your insurance rather than pay the lab company directly, we cannot guarantee what your insurance may cover or what your out-of-pocket costs may be. It is the patient’s responsibility to understand his or her insurance coverage. What you might owe for lab tests and what is covered by insurance varies widely between networks. To prevent the stress of unexpected bills, we recommend you contact your insurance company to have a good understanding of your lab benefits prior to completing any lab tests.
We rarely believe it is in the best interest of patients to rely on chronic narcotics or sedatives, and thus infrequently prescribe them. If you come to us on chronic narcotics or sedatives we will work to decrease your dose to the lowest tolerable level. Additionally, for both your safety and ours, we require a signed contract and random drug testing for continued prescribing. By law, these medications cannot be refilled over the phone, and any refills will require an office visit.
When practitioners take vacations they may or may not be able to be reached by phone. In these situations associate practitioners will provide coverage for established patients. Please call our office with any additional questions or concerns.
Please call your pharmacy and ask them to send us a refill request. Many medications require monitoring by exam and/or labs and therefore will not be refilled without proper follow-up. Please plan ahead, some refills may take 3 to 5 days to review and authorize for renewal.
- Uninsured patients, patients whose insurance is out-of-network, patients receiving non-covered services, or those who do not wish to use their insurance for reasons of confidentiality and instead wish to pay for services at the time of the appointment, will be given the opportunity to do so.
- We offer a 20 to 30% discount off our usual visit rates for those patients who do not use their insurance and instead choose to pay in full at the time of the appointment.
- If you are not utilizing in-network insurance, your credit card on file will be charged for all appointments at the time of service as well as any other fees listed in the Financial and Cancellation Policies below including for example, late cancellation fees and no-show fees will be charged to the card on file within 24 hours of the late cancellation or no-show.
- In such case, we can provide you with a superbill that you may submit to your insurance carrier for possible reimbursement at an out-of-network rate depending on your individual plan, but we cannot guarantee that your insurance company will reimburse you for your appointments.
With regards to follow-up, we will attempt to contact you at your preferred phone number three times and then we will send a letter to your address on file as a final attempt to contact you.
You may terminate your relationship with us at any time for any reason. We would appreciate communication from you expressing your desire for termination, but it is not required. Likewise, we may terminate your relationship at any time. Generally, we will reserve this measure for patients who are not abiding by the stated policies, are delinquent in paying bills, or are disrespectful to providers, other patients, or our staff. If we choose to terminate you as a patient, you will be notified in writing. You will then have 30 days to find a new treating provider, during which time we will be available to you for urgent health issues only and final refill of any currently prescribed necessary medications only. You may request a transfer of medical records to your new physician.
Credit card information on file is required upon booking to hold your scheduled appointments. Please complete the Credit Card Authorization provided. Your credit card information is stored securely in our merchant processing system using encryption security software, and we can only see the last 4 digits.
Your credit card on file will be charged as follows:
- your card on file will be charged for your appointment fees and/or co-pays at the time of your appointment unless another valid form of payment is provided; If you are scheduled for a telemedicine appointment our office will call you by the end of day to collect your copay or balance due.
- your card on file will be charged 30 days after the initial invoice has been sent for any remaining amount not covered by your insurance.
- your card on file will be charged for any other fees listed in our Financial and Cancellation Policies below including late cancellation and no-show fees.
We will make reasonable efforts to notify you prior to charging your credit card for any balance due.
Fees: The current fee schedule is outlined below and also on the Alive Integrative Medicine website but is subject to change. Fees are the same for in-person and telemedicine appointments. Fees for appointments do not include the cost of any laboratory testing or supplements or medications. Review of lab tests requires a scheduled visit with your doctor at the normal appointment rates.
We offer a 20% to 30% discount off the visit rates below for those patients who do not use insurance and instead choose to pay in full at the time of the appointment.
- Initial New Patient Naturopathic and Integrative Medicine Appointment (60 min): $300
- Follow-Up Naturopathic and Integrative Medicine Appointment (30 min): $160 to $240 (depends on time and complexity)
- Initial New Patient Cranial Sacral Therapy (60 min): $200
- Follow-Up Cranial Sacral Therapy (60 min): $160
- Initial New Patient Acupuncture Visit (60 min): $200
- Follow-Up Acupuncture Visit (60 min): $120
- Massage Therapy (60 min): $112
- Massage Therapy (90 min): $168
- Initial New Patient Nutrition Counseling (60 min): $270
- Follow-Up Nutrition Counseling (30 to 60 min): $160
Payment:
- We accept cash, check, all major credit cards, as well as HSA and FSA cards. Checks should be made payable to: Alive Integrative Medicine, LLC. An additional $25.00 fee will be charged for any check returned for insufficient funds or otherwise dishonored and your credit card on file will be charged for the appointment plus the additional $25.00 fee.
- All self-pay fees and co-pays are due in-full at the time of service; all co-insurance payments and deductible payments are due upon receipt of invoice. If payment is not made via another method, your credit card on file will be charged. We will charge your credit card on file 30 days after your we send your initial invoice.
- If you fail to make a payment when due (30 days from date invoiced), you will be sent a second bill as well as given the option for a payment plan. If you do not respond to the second bill within 30 days, your account may be referred to a collection agency in accordance with Oregon law, and any fees permitted by law (up to 40% of the outstanding balance pursuant to ORS 697.115) may be added.
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY AS THE PRIVACY OF YOUR HEALTH INFORMATION IS IMPORTANT TO US.
USES AND DISCLOSURES OF HEALTH INFORMATION
We use and disclose health information about you for treatment, payment, and healthcare operations. For example:
Treatment: We may use or disclose your health information to a physician or other healthcare provider providing treatment to you, or to family and friends you approve.
Payment: We may use and disclose your health information to obtain payment for services we provide to you.
Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.
Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. You also have the right to request restrictions on disclosure of PHI (Personal Health Information),or alternative means of communication to ensure privacy.
Marketing Health-Related Services: We will not use your health information for marketing communications without your written authorization.
Required by Law: We may use or disclose your health information when we are required to do so by law or national security activities.
Abuse or Neglect: We may disclose your health information to appropriate authorities when we suspect abuse or neglect.
Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders
(Such as voicemail messages, texts, postcards, or letters).
Access: You have the right to look at or get copies of your health information with limited exceptions. If you request copies, we will charge you a reasonable fee to locate and copy your information, and postage if you want the copies mailed to you.
Amendment: You have the right to request that we amend your health information.
If you want more information about our privacy practices or have questions or concerns, please contact us.
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us by mail addressed to:
Alive Integrative Medicine
311 W. 13th Ave.
Eugene, OR 97401
You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us with the U.S. Department of Health and Human Services. A Privacy/Contact Officer has been designated for this office. The Privacy Officer can be contacted by simply contacting the office and asking to speak to the Office Manager who serves as the Privacy Officer.
